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Springhill Suites Houston Medical Center/Reliant Park: Traveler Reviews 

Ranked #91 of 425 hotels in Houston 
50 Reviews 

50 reviews from our community 
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Couples reviews (6) 
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“A Scam!” - While this hotel is clean, I would NOT recommend staying here, especially if you need to rely on taxis for transportation. First, we asked for three days in a row for the drain in the bath/shower to be unclogged, which was never done. Standing in inches of water while taking a shower is not my idea of fun. Much worse however, was the scam the hotel seems to be running regarding taxis and car service. The last night of my stay, I requested an early morning cab to go to the airport. I was told it would be taken care of. Shortly after, the front desk called my room, asking if I wouldn’t prefer a town car. I was told this was suggested because the cab drivers had been adding extra distance to rides to drive up the cost of the fare. Since I had taken a cab from the airport to the hotel, I had a sense of the cost, and felt confident that I could be firm with the cab driver, especially since the cost of the town car was quoted at $10 more. The next morning, I showed up in the lobby at 4:45 am for my cab. The person at the desk informed me that no cab had been called, that ‘cabs don’t work that way’ here, and strongly suggested (again) that a town car be called, since that was the only way to be sure of a quick arrival. The price this person quoted me was now $5 more than a cab ride, and feeling desperate, I agreed. Once in the town car, I asked the driver if there was any arrangement with the hotel to pass along part of the fare to the hotel. He acknowledged that there was. I believe this is reprehensible. I should add that the three times I took a regular cab in Houston, the service was prompt and pleasant.Stayed July 2008